1. Overview

Mangal Mall offers a mix of digital services (invitations), physical products (gift registry), and marketplace facilitation for venue and vendor bookings. Because these are different in nature, this policy covers each separately.

2. Digital Invitation Orders

• You may cancel a digital invitation order and receive a full refund before our design studio begins work on your customization.
• Once studio work has started (status shows "In Studio" or later in your Order History), the order is non-refundable, as design effort has already been committed.
• If files delivered to you have a genuine production defect (e.g. incorrect text or images not matching your submitted details due to our error), contact support within 7 days of delivery for a free correction or, where correction isn't possible, a refund.

3. Gift Registry / Product Orders

• Physical products purchased through our gift registry may be eligible for return within 7 days of delivery if unused, in original packaging, and accompanied by proof of purchase, unless the product listing states otherwise (e.g. personalized or perishable items are typically non-returnable).
• To request a return, contact support with your order number. Once approved, refunds are issued to your original payment method within 7–10 business days after the returned item is received and inspected, subject to Razorpay's processing timelines.
• Shipping and handling charges, where applicable, are non-refundable unless the return is due to our or the vendor's error.

4. Venue and Vendor Bookings

Mangal Mall facilitates enquiries and connections between you and independent venues/vendors — we are not the party fulfilling the booking itself. Cancellation, rescheduling, and refund terms for a specific booking (e.g. a venue deposit or a caterer's advance) are set by that venue or vendor and communicated to you directly by them. Please confirm these terms with the venue or vendor before making any payment to them.

5. Vendor Subscription / Listing Fees

Fees paid by vendors and venue partners to list on Mangal Mall (e.g. the vendor post/subscription fee) are non-refundable once your listing has been activated, except where required by law or at our discretion in cases of platform error.

6. How to Request a Refund

Contact our support team through the Help & Support section of your account, with your order/booking number and reason for the request. We aim to respond within 2 business days.

7. Contact Us

Reach out through the Help & Support section of your Mangal Mall account.